Question 1

What products and services do you offer?

Accepted Answer

We specialize in:
 • Custom event supplies (e.g., cake toppers, wedding favours and decor, corporate gifts, event supplies)
 • Laser engraving and laser-cut items
 • Custom cake orders for special events (pickup/local delivery only)
Every order is made with care and crafted to suit your unique occasion.

Question 2

Do you accept custom orders?

Accepted Answer

Absolutely! Custom is our specialty. Whether you’re after a one-of-a-kind cake topper or a personalized gift, we’d love to bring your vision to life. Just reach out with your ideas and we’ll take it from there.

Question 3

How long will it take to receive my order?

Accepted Answer

Once your order is confirmed, we get to work crafting your custom piece!

✏️ Design Proof Sent Within 7 Days – Our design team creates and sends proofs every Monday. If you've selected a priority order, your design will be sent within 1 business day.
🚀 Production Time – Once you approve the design, we start crafting your order. Some items may need to be ordered in so this is why we advise a 3 week minimum turn around time.
📦 Shipping & Delivery – Your order is securely packed and shipped Australia-wide.

🎁 Need it for a special occasion or low on time? Let us know, and we’ll do our best to meet your deadline!

Question 4

Do you offer express or rush orders?

Accepted Answer

Yes, we offer express shipping at checkout. For urgent custom orders, please contact us directly before placing your order. We'll do our best to meet your deadline, depending on availability.

Question 5

Can I pick up my order instead of having it shipped?

Accepted Answer

Yes! Local pickup is available from our location in Lidcombe, NSW. We'll provide full pickup details once your order is ready.

Question 6

Do you deliver custom cakes?

Accepted Answer

Yes, custom cakes are available for pickup or local delivery only within the Greater Sydney Metropolitan Area (fees may apply for delivery). Let us know your event date early so we can book you in.

Question 7

What if my order arrives damaged?

Accepted Answer

We pack each order with care, but if something arrives damaged, please contact us within 7 days of delivery with photos.

Note: While tracking is included, shipping insurance is optional at checkout. We recommend adding it for orders over $75 for peace of mind.

Question 8

Do you accept returns or exchanges?

Accepted Answer

Due to the custom nature of our products, we generally do not accept returns or exchanges unless an item is damaged, defective or there’s a clear error on our end. Please review all custom details carefully before placing your order.

Question 9

Do I need an account to order?

Accepted Answer

You don’t need an account to shop, but creating one allows you to track your orders, save your details for next time, and manage past purchases easily.

Question 10

How can I contact you?

Accepted Answer

We’re always happy to help!
 📧 Email: info@youniqueeventsupplies.com(info@youniqueeventsupplies.com) 
 📞 Phone: 0451 181 389
 📱 Instagram: [Insert handle]
 📍 Studio location: Lidcombe, NSW